Online Security

Staying safe online

We want you to feel safe as part of our online community.

We've put together some information to help you avoid malicious activity such as phishing and online scams – keeping you in control and keeping your sensitive information safe.

What is phishing?

Phishing is when criminals use scam emails, text messages or phone calls to trick their victims. The aim is often to make you visit a website, which may download a virus onto your computer, or steal bank details or other personal information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.

4kingpratt Ltd will never contact you via e-mail or text message asking you to reveal personal information, such as passwords and credit card numbers.

Should you receive an email claiming to be from 4kingpratt Ltd requesting this kind of information, please do not respond. Forward the email to the National Cyber Security Centre (NCSC) using the email address report@phishing.gov.uk.

Should you receive a text message claiming to be from 4kingpratt Ltd requesting this kind of information, please do not respond. Most phone providers are part of a scheme that allows customers to report suspicious text messages for free by forwarding it to 7726. If you forward a text to 7726, your provider can investigate the origin of the text and arrange to block or ban the sender, if it’s found to be malicious.

Sender

If you don’t recognise the sender, don’t open the email. Be especially wary of potentially malicious emails in your spam folder.

Urgency

Does the sender want you to act fast to avoid “missing out”? Never be hurried into making an online transaction or sharing confidential information until you know for sure that it’s legitimate.

Spelling

Are there mistakes – in the email address, subject line, email content or website address? This is often a sign that it’s fake.

Links and attachments

Don’t click on links or attachments in unsolicited emails.
Remember, if it looks too good to be true, it very often is. Legitimate emails will end in: 4kingpratt.com

But a phishing email will differ. This could be a change in spelling, wording or format, such as:

• 4kingprattpartners.com
• 4kingprattsales.com
• 4kingpratt@gmail.com
• fourkingpratt.com

Website

Our website URLs will always contain 4kingpratt.com.

For example, our customer support information can be found at sales@4kingpratt.com.

If you hover your cursor over the URL in an email from us and it doesn’t look like that, then it’s not legitimate. We don’t operate any separate “discount” websites.

Social media

You might see an offer or competition on social media that looks like it’s from us. Be careful to study the display name of users or domain extensions.

Your payment security

We maintain the highest levels of security on 4kingpratt.com – and take the privacy and security of your payment and personal details very seriously.

• Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.

• You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.4kingpratt.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

• Only connect to secure wireless networks that you trust.

• Our checkout process uses Verified by Visa, Mastercard® SecureCode™. and American Express SafeKey SM. These services enhance your existing card account against unauthorised use when you shop with us.

• To use these services, you must first register with the bank or other organisation that issued your card.

Once you've registered and created your own private password with your card issuer, you'll be prompted automatically at checkout to provide this password when you make a purchase that requires authorisation.

Please note:

Your Verified by Visa, Mastercard® SecureCode™ or American Express SafeKey SM password is different from your 4kingpratt Ltd password. We don't have access to card issuer passwords.

Using WiFi in public places

Using an unsecured network in a public place can be risky because unauthorised people may try to intercept anything you're doing online. We recommend you only connect to secure wireless networks that you trust, and to always be aware of the risks associated with using public WiFi.

Want to know more?

For more information, the National Cyber Security Centre website is a great resource. Here you’ll find further advice and guidance on what to look out for, how to protect yourself from online fraud, and how to report suspicious emails and websites.

If you believe you’re the victim of a fraud or cyber-enabled crime, please report it to Action Fraud. If this crime involves your banking information, contact your bank fraud team by dialling 159 – a service operated by Stop Scams UK.

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Be in the know

Get inspiration, new arrivals and the latest offers contact us at sales@4kingpratt.com.